Frequently Asked Questions
Need help? Here are answers to the questions we hear the most from our customers.
Payments
We accept Visa, Mastercard, American Express, Diners Club, Discover, Meta Pay, Google Play, Apple Pay, and Shopify Pay.
Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Returns
We do not accept returns. However, we promptly replace defective items such as misprints, bad sewing, or flawed material. Before you buy, please consider sizing, color, and other details carefully so you can be confident about what you'll receive.
If you spot a defect in your purchased item, send an email to us with a clear photo of the problem, your name and order number, plus a brief description of the issue. We’ll sort everything out for you straight away.
If you need to make changes to your recent order, email us with your full name, order number, and details about any changes needed (such as address information, phone number, etc). Once your order begins production or reaches a certain stage of fulfillment, we will not be able to make changes.
Shipping
🎄🎁 To ensure receipt of gifts before Christmas, we recommend ordering before Dec. 7 🎁🎄
Due to peak holiday demand, after Dec. 7, your order may or may not arrive on time for Christmas.
We provide estimated production and shipping times on each product page, in the section called "Production & Shipping". Depending on the product you order, production times usually range between 2-7 business days, followed by shipping times usually between 2-5 business days (in the continental USA). If you are personalizing items, add another 1-2 business days for text-only personalizations, or add 3-5 business days for image personalizations (e.g. adding faces).
However, orders might take longer to reach you if:
- order volumes are especially high, especially before holiday season
- you live outside of the continental USA
- shipping carrier issues arise (e.g. worker shortages, bad weather)
- you order something that requires a longer production time
After your order ships, you can track your package status using the tracking details we provide (via email or text). If your package gets stuck en route and never reaches your address, email us about it and we will help you sort things out.
If you spot a defect in your purchased item, send an email to us with a clear photo of the problem, your name and order number, plus a brief description of the issue. We’ll sort everything out for you straight away.
Currently we only ship within the United States. We'd like to provide international production and shipping in the future.